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FAQs

Checkout FAQs

Where can I place an order from?
You can place an order from any country, we ship Worldwide.

Is checkout on this site safe and secure?
You can be absolutely sure that all purchases here are safe and secure.

If I enter my email address will you sell my information?
We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.

How can I pay?
We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal.

Who can I contact if I have a problem with my order?
You can contact us at joeblue112680@gmail.com

Can I cancel my order after it has been placed?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 20% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

 

Shipping FAQs

Where do you ship from?
We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

How long will it take to receive a tracking number?
It will take usually between 2-5 business days.

How long will it take for my items to arrive?
Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 2-5 weeks for your order to arrive in the USA (varies from product to product). Other countries can take an estimated 1-6 weeks (varies from product to product) due to distance travelling and customs. Please note, that due to the extreme popularity of our offers, these are only estimates.

Why is my order being shipped in different packages?
If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

Will I (the customer) have to pay customs?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.

What will happen if my order gets stuck or lost in the mail?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

My order arrived, but I received the wrong item?
Please contact us at joeblue112680@gmail.com and provide us with your order number. If we’re at fault, you can send us back the items and we’ll send you out the correct items at our cost (or issue a refund).
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